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Refund Policy

Refund Policy

Refund Policy—Scouts BSA Summer Camp

Camp fees are non-refundable with the exception of  genuine hardships and/or emergencies (family moves out of council, immediate family death, serious illness, etc.). Refund procedures are as follows:

  • The Unit Leader must request any refunds in writing citing full details and including written statements from the Scout and/or his family when possible. Please do not submit family requests directly to the Council without a Scoutmaster’s recommendation/approval. This policy is to prevent duplicate requests being submitted.
  • All refunds are reviewed by the Scout Executive.
  • Non-refundable campsite deposits will not be refunded.
  • Maximum refunds (monies in excess of a campsite deposit) are available in the case of families moving out of council prior to camp or in other cases of genuine hardship on a case-by-case basis. Paperwork must be submitted two weeks prior to the scheduled camp session.
  • Other refund requests received in writing prior to the Unit’s departure from camp may receive up to one-half of any funds received in excess of the campsite deposit and will be at the discretion of the Camping Committee.
  • Refund requests received after a Troop’s departure from camp will not be granted.
  • All refunds will be made to Troops only, following the Camping Committee review in September.
  • Scouts sent home for disciplinary reasons forfeit all refunds.

 

Refund Policy—Activities and Events

In general, activity fees and rental fees are not refundable. In the case of genuine hardships and/or emergencies (family moves out of council, immediate family death, serious illness, etc.); however, every effort is made to help where possible.

  • The unit or parent must request any refunds in writing citing full details, including written statements from the Scout and/or his family.
  • Refund request must be submitted 30 days prior to the event or reservation period except in the case of family emergencies or serious illness.
  • Refund requests received after the event or reservation period will not be granted.
  • All refunds will be mailed to the unit or person making original payment to the Council Service Center.

Refund Policy—Rentals

  • If you need to cancel your reservation, you can do so yourself through your Tentaroo account as long as your reservation is 30 days out. The funds will be credited to your Tentaroo account. If you require a full refund to the original form of payment, please contact the Illowa Council Service Center.
  • If you would like to cancel and your reservation is within the 30 days, please contact the Illowa Council Service Center at and we will refund 50% of the total to your Tentaroo account. All funds credited to Tentaroo accounts can be applied towards future rentals or other event registrations that are being processed through Tentaroo.

Revised 12/2/2025